About Your Visit
- Hospital visitors are not required to pick up a Virginia Tech visitor parking permit to use the
VTH parking area. If you plan to visit other areas of the Virginia Tech campus, a
visitor permit will be required.
- If you are unable to find a client parking space, please pull up
to the hospital entrance circular drive and visit the hospital reception desk. A receptionist will issue a
parking pass for other parking areas.
- Please see our Directions & Parking page for more information.
The following check-in procedures apply to all clients visiting our hospital.
- All dogs and cats must be leashed, crated or carried at all times. For the safety of all hospital patients,
please keep retractable leashes locked at all times.
- Clients will be asked to sign a treatment authorization form and to verify client and patient information.
- Clients being referred by their primary care veterinarian should present referral paperwork
(letter, radiographs, lab work, and/or other necessary medical information) at check-in.
Patient Status Inquiries
A member of your Patient Care Team will call you with a patient status update. These calls
are made at the least busy times of the day, which in many cases will be after 5:00 pm. For surgical cases, you will
be called after your pet has recovered from anesthesia. In many cases, your surgical Patient Care Team will
be in surgery throughout the day, so please anticipate a status call later in the day.
Patient inquiry procedures and considerations:
- Inquiries should be placed with your senior veterinary student by calling the hospital at (540) 231-4621.
- Inquiries regarding your hospitalized pet are best placed between 9:30 am and 4:00 pm, Monday through
Friday. Most Patient Care Team members are in clinical rounds in the morning and late afternoon and are
unavailable except for emergency phone calls.
- Depending on case load and scheduling, your Patient Care Team may be unavailable for patient status
inquiries for periods throughout the day.
All visitation arrangements must be prearranged with a member of your Patient Care Team. We understand and
value the bond you have with your pet, but the stress and excitement caused by visitation may be counterproductive
to sound case management, particularly in cases of ophthalmic surgery, general surgery and critical care medical cases.
Your Patient Care Team will work with you to maximize your contact with your pet relative to its best health care
Payment & Fees
The VTH Business Office accepts cash, personal check, money orders, Visa, MasterCard, American Express, and Discover in payment for services. At this time we do not accept Care Credit.
Please be aware at the time of patient discharge that the Business Office many not always know all the charges
for which you will be responsible. Therefore, you may be billed by mail for supplemental charges after discharge.
All small animal outpatient services (including spay/neuter procedures) are to be paid in full upon discharge
of the patient.
- Clients will receive an "Estimate of Fees" for small animal services requiring an overnight stay before
services are rendered.
- All small animal inpatient services require a prepayment or deposit in the amount of half of the "Estimate
of Fees" with the remaining balance due at discharge of the patient.
- Credit for the remaining balance over the deposit amount may be granted for up to 60 days to
qualified clients upon completion of a credit application and disclosure statement. Finance charges of
0.667% per month or 8% annually will accrue on all unpaid balances that have existed for 30 days or more. A 10%
late penalty will be assessed on all account balances 30 days past due. The account may then be referred for
Questions regarding our payment policy should be addressed to the VTH Business Office by calling 540-231-6027.
Patient discharge procedures and considerations are as follows:
- Discharge times and dates should be arranged directly with your Patient Care Team.
- The client will review and sign a discharge summary with a member of their Patient Care Team. Many
discharges require detailed after-care instructions and clients may have a number of questions,
so proper scheduling of discharge is essential.
- Please inform your Patient Care Team if you will be running late or need to reschedule your pet’s pick up.
- If you have any post-discharge questions or concerns you may leave a message for your Care Team
between 8:00 am and 5:00 pm, Monday - Friday by calling 540-231-4621.
If you feel that you have an emergency situation with your animal after discharge, your best course of
action is to:
- Contact your primary care veterinarian for an evaluation of your pet's condition.
- If your veterinarian feels that your animal requires an emergency appointment or would like to consult
with one of our “emergency on-duty” doctors, he/she may contact the hospital 24 hours a day by calling
- Clients using our Small Animal Community Practice service for primary care should call 540-231-4621.
When calling our hospital regarding an animal, whether emergency or general inquiry, please have the
- 1. Owner’s name.
- 2. The animal’s name as listed in the Medical Record.
- 3. The Small Animal Hospital veterinarian and student associated with the case.