Please park your vehicle as per our parking instructions for Large Animal Hospital patients. You will be directed to check in at the Veterinary Teaching Hospital front desk. A member of your Patient Care Team will meet you at the front desk.
The VTH Business Office accepts cash, personal check, money orders, Visa, MasterCard, Discover, and American Express in payment for services.
Please be aware at the time of patient discharge that the Business Office many not always know all the charges for which you will be responsible. Therefore, you may be billed by mail for supplemental charges after discharge.
Hospital Outpatient Services
All large animal outpatient services are to be paid in full upon discharge of the patient.
Hospital Inpatient Services
Field service clients will be billed on a monthly basis for services. Any outstanding balance remaining on account after the initial due date will accrue finance charges at the rate of 0.667% per month or 8% annually. A 10% late penalty will be assessed on all account balances 30 days past due.
Questions regarding our payment policy should be addressed to the VTH Large Animal Business Office by calling 540-231-9043.
Usually, a member of your Patient Care Team will call you with a patient status update. These calls are made at the least busy times of the day, which in many cases will be after 5:00 pm. For surgical cases, you will be called after your animal has recovered from anesthesia. In many cases, your surgical Patient Care Team will be in surgery throughout the day, so please anticipate a status call later in the day.
Patient inquiry procedures and considerations:
All visitation arrangements must be prearranged with a member of your Patient Care Team. We understand and
value the bond you have with your animal, but the stress and excitement caused by visitation may be counterproductive
to sound case management, particularly in cases of ophthalmic surgery, general surgery and critical care medical cases.
Your Patient Care Team will work with you to maximize your contact with your animal relative to its best health care
Patient discharge procedures and considerations are as follows: