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Organization & Contacts

Contact information for the Information Systems Group is provided below. Staff photos can be viewed by VMRCVM Intranet members.

Administration

David Sampson
Director of Information Systems
dasamps1@vt.edu
(540) 231-2315
 

Application Development

The programmer/analysts provide ongoing support for college and hospital business applications in the following ways:

  • Provide analysis and design for new applications and initiatives.
  • Serve as a consultant on information technology needs and capabilities.
  • Provide programming support on a variety of different programming languages.
Blair Allen
Senior Analyst
blair.allen@vt.edu
(540) 231-4715		 Matt Anderson
Programmer/Analyst
mander@vt.edu
(540) 231-5710		 Gail Kibler
Programmer/Analyst
gkibler@vt.edu
(540) 231-4936

 
System Administration

The System Administrator is responsible for providing a secure and stable network environment. This task includes:

  • Backups of critical data
  • Maintenance and upgrades for the hospital and college servers
  • Software upgrades
  • Assisting Tech support with Network related problems
  • Assisting Application Development with Client-Server Applications
  • Installation of new server software
  • Review and implementation of security measures on network resources

Richard Clutter
Systems Administrator
rclutter@vt.edu
(540) 231-7908

IT Support Center

The IT Support Center is available to provide you with end-to-end solutions and support for your everyday IT needs. Our goal is to provide you with full-time support of any state-owned piece of technology to help you perform your job quickly and more efficiently. Whether it be printing a document, editing a PDF, or trouble-shooting a cryptic error message, the IT Support Center is there for you. View a list and description of the ways you can obtain help or support from the IT Support Center.

How Can I Get IT Support?

Emails sent to vethelp@vt.edu automatically generate work order tickets in our automated system. Both this automated system and our voice mail are monitored throughout the day to ensure the quickest possible response to your requeest. It is our goal is to have someone available to answer the phone from 8:00 a.m. to 5:00 p.m., Monday through Friday (excepting University holidays), and immediately offer assistance. If immediate assistance is not possible, a work order ticket will be assigned with an expected timeframe for resolution. On occasion, all technicians may be out of the office assisting other faculty or staff. If you require assistance outside of the normal hours, please contact the IT Support Center ahead of time to see if someone can be available for you when needed. If you are experiencing a critical IT emergency outside normal hours, please contact the Emergency IT Support number for assistance.

Kimberly Ascue
IT Support Center Coordinator
kascue@vt.edu
(540) 231-2791		 Andy Kirkpatrick
Support Technician (Full-time)
vethelp@vt.edu
(540) 231-2791
Alex Noonan
Support Technician (Part-time)
vethelp@vt.edu
(540) 231-2791		 Dallas St. Clair
Support Technician (Full-time)
vethelp@vt.edu
(540) 231-2791
Harth Tucker
Support Technician (Full-time)
vethelp@vt.edu
(540) 231-2791		 Nate Tyler
Support Technician (Full-time)
vethelp@vt.edu
(540) 231-2791