Clients & Visitors

Visitation Policy

We welcome owners, trainers, referring veterinarians, and farm managers to visit their horse(s) in the hospital. To ensure that hospital services and security are optimal for all patients, individuals visiting patients are asked to abide by the following visitation policy. If you have questions regarding the visitation policy, please ask the receptionist or the clinician attending your horse. Only owners, trainers, referring veterinarians, and managers are allowed to visit patients in the hospital. If there are others you select to come and visit, please inform the attending clinician prior to their visit or they will be denied visitation.

  1. Visiting hours are: 10:00 am - 6:00 pm Monday through Friday, and 9:00 am - 12:00 pm on Saturday. Visits at other times must be prearranged with the attending clinician.
  2. Prior to visiting the horse, all visitors are required to check in at the front desk where they will receive a visitor's badge and sign the visitation log. After your visit, please return your visitor's badge and sign out on the visitation log. Anyone not wearing a badge will be asked to leave the hospital.
  3. Out of respect for your privacy and the privacy of others in the hospital, we ask that you confine your visit to your horse. Anyone not visiting a specific patient or found in hospital work areas will be asked to leave.
  4. Visits are limited to two (2) hours daily.
  5. NO PETS are allowed in the hospital. Dogs must be confined to vehicles or may be walked on the field north of the hospital.
  6. For safety reasons, all children must remain under direct adult supervision at all times.
  7. To eliminate any confusion about the status of your horse, please direct all questions and concerns regarding care and treatment to the clinician or resident attending your horse.
  8. If you have permission to walk your horse, stay on the grassy areas well away from vehicles. Do not walk your horse on or beside the roadways or in the parking area.
  9. If you have a patient in the Isolation Unit: You must check in at the front desk, sign in, receive your visitor's badge, and the receptionist will notify the attending clinician/resident. A clinician or resident will escort you to the Isolation Unit, where you will be permitted to view your horse through the outside glass door. You CANNOT enter your horse's stall at any time.
  10. Please note that the Veterinary Technicians and Veterinary Assistants do not have the authority to discuss your horse's condition with you. PLease ask them to page your clinician.