Clients & Visitors

What to Expect When You Bring Your Horse to the EMC

    Check-in

  • When you pull into our driveway, there are security gates that will automatically open as you approach them. Our hospital is set back from the main road. Drive slowly up our driveway, through the employee parking lot and into the trailer parking area. Please park your trailer, come into the admissions office (located next to the large silver garage door) and check in prior to unloading. We will greet you, have you complete the necessary paperwork, and notify the clinicians of your arrival. At this point, you may unload your horse and hand walk until the exam begins. If you need assistance with unloading, please ask for help at the front desk or come into the hospital foyer. We will be happy to help you.
  • Waiting

  • Your comfort is important to us. A small waiting area is available that features Wi-Fi, free coffee, vending machines, and reading materials. You are welcome to wait for your horse in our waiting area. Our admissions staff can also direct you to local restaurants and shops.
  • Visiting

  • We understand that it is difficult to be separated from your horse. For this reason, visiting hours area available upon the approval of the senior clinician. All visitors must sign in at the admissions desk and wear a name tag during their visit. Visiting clients are prohibited from touching horses other than their own. Please read our visitation policy for more information.
  • Payment

  • When the outpatient examination has been completed, you will place your horse back on the trailer and return to the Patient Accounts desk where you will receive your dismissal information, any medications and supplies that go home with you, and your invoice.
  • For outpatient appointments, payment in full is required at the time of the visit. If your horse is admitted to the hospital, you will receive a written estimate from your clinician and you will be asked to leave a deposit equal to half of the estimated total cost upon admission. Full payment is due at the time of discharge. Additional deposits may be required on patient stays involving extensive or lengthy hospital care. We accept cash, personal checks, Visa, MasterCard, and American Express.
  • If you would like to inquire about making other payment arrangements, please discuss this with the Patient Accounts team. Their phone number is (703) 771-6875.
  • The Patient Accounts desk is open from 8:30 am to 5:30 pm, Monday through Friday. Their direct phone line is (703) 771-6875. You may leave a detailed message after hours and your call will be returned during normal business hours. Payment arrangements need to be made prior to after-hours or weekend discharge of inpatients.
  • Dismissal

  • Your clinician will prepare a written dismissal with a summary of the horse's hospital visit and information about the medications your horse will be taking at home. The dismissal will also contain instructions on limiting your horse's activity, if necessary.
  • Ask your doctor when your horse might be dismissed so that you can make arrangements for transportation in advance.
  • If your horse is referred by a veterinarian, a copy of your horse's dismissal letter will be sent to the veterinarian at the time of dismissal.
  • In most cases, dismissals must occur prior to 5:00 pm on a weekday. Release of patients at other times must be coordinated with the senior clinician.
  • Please remember to retrieve any items you may have brought with your horse, including blankets and bandages.
  • Rate Our Service

  • We are committed to ensuring that your experience here is a positive one. You will receive a copy of our Rate Our Sercie form by mail in the days following your horse's dismissal from the hospital. Please fill it out and return it so that we can make improvements as needed. Your particpation in this survey will be an enormous help to us and to future patients. It will help improve our understanding of the needs of our patients and clients, and help us learn how we can improve the quality of the care and services we provide. You may also fill out our online survey. If you have questions or concerns about our services, please contact Robin Stack, Assistant Hospital Administrator for Client Care, at 703-771-6858.